In this workshop, you will get hands on and learn how to maximize agent productivity through features like Macros, Omni Channel, Quick Actions, Mass Actions, Knowledge and Milestones and Entitlements. You will walk away with examples of different use cases, how they translate into feature sets in Lightning Console, and how you can apply and use these features as soon as you are back at the office.
Salesforce Products: Lighting
Basic understanding of Lightning Setup is preferred, but not required.
NOTE: Must have ticket to main event
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