FSL Lessons Learned: How To Get the Most Out of Your FSL Implementation

Field Service Lightning is still the new kid on the Service Cloud block. In this session I’ll share my first-hand experiences of setting up FSL. What’s worked well, what didn’t, and how I’d approach it next time.

– How to match it to your business
– Where to start/ what to focus on
– Crawl, walk, run approach
– Automation
– Setting up teams/training

This session would be a knowledge sharing / tips & tricks type of session. It could be useful for end users or admins who are trying to get a better sense of what FSL is and how it might work for them.


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Ran on: March 22, 2019 Matt Torcasso