3 Principles of Change Management for the Accidental Admin

Is your inbox clogged with user requests? Do your users know when to expect your next update? Do you know the purpose of all those custom fields your previous admin created? Each of these represents an important facet of your change management policy as an admin. In this session, we will discuss three principles of change management:
-Case management for user requests
-Release scheduling
-Documentation

Admins
Location: Heritage Ballroom Date: March 27, 2020 Time: 2:10 pm - 2:55 pm Samantha Lisk